Six Sigma is Process Improvement
Six Sigma is a process improvement methodology that provides organizations tools to improve the capability of their business processes.
These improvements are increase in performance and decrease in process variation, which lead to a reduction of defects, resulting in improvement in profits, employee morale, and quality of products or services. It is practiced worldwide and has contributed billions to bottom lines and more importantly brought companies closer to their customers.
Because to make improvements; we first ask customers what they want or need and the improvement fixes process to meet their needs and wants.
The process improvement projects are focused in these three areas:
- Voice of the customer – Improve the customer experience.
- Voice of the business – Improve performance and results.
- Voice of the process – Improve flow of product or service value.
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Schedule a Strategy Session to determine if/how you can improve performance, decrease variation, and increase profits in your operations. This strategy session is 45 minutes long and the best way to initially consult with me.